Andile’s team brings their specialised skills and ability to offer tightly defined, high-caliber support services for capital markets.
Our teams can operate on a co-source or outsource basis to meet our clients’ support needs. Our skilled support teams are at hand to solve any functional or technical issues experienced. We provide on-demand services to address all day-to-day support needs, taking care of the unforeseen.
Specialist Knowledge
Andile has access to specialised trade and treasury knowledge across all vendor platforms. Our combination of software and business understanding means that we can provide the solutions best suited to your business all while ensuring good turnaround times.
Lower Cost
Andile’s Service Desk solution delivers substantial overhead cost reductions to clients, which allows them to focus on their core business, directing customer IT budgets to areas where it is needed most, lowering your Total Cost of Ownership.
Risk Mitigation
Our proactive management and monitoring of the bank’s Treasury system ensures high availability and no service level disruptions. This leads to a reduction in the average amount of issues logged, translating into greater customer/employee satisfaction. All fixes go through a strict testing process with a skilled, resourceful team that understands your business.
Enhanced Operational Efficiency
Customer experience is vital in a professional environment where high service standards are expected. Reduce the back and forth between your business and its customers, helping you Acquire, Retain and Grow the value of your customer base.
Trend Analysis
Our service desk uses metrics available to identify processes that can be optimised or automated. Our Andile team updates your business frequently, aligning the reports to your requirements with the correct metrics.
Agile Contracting
Andile adapts its support model and strategy to meet its clients’ needs. Offering a tiered model, our service offering also includes enhancements and small project needs.
Other Run Services
Our Managed Services are designed to enable clients to focus on their core business and achieve better business results, while we take the on responsibility of ensuring optimal operations of their specialised platforms.
EverGreen is a suite of services designed to provide clients with a continuous release framework for their specialised Trade and Treasury platforms, breaking the major upgrade cycle.