Skip to content

Service Desk

Trust us with managing your first- second- or third-line functional and technical support
We offer tiered packages tailored to our client's needs.

Andile’s team brings their specialised skills and ability to offer tightly defined, high-caliber support services for capital markets.

Our teams can operate on a co-source or outsource basis to meet our clients’ support needs. Our skilled support teams are at hand to solve any functional or technical issues experienced. We provide on-demand services to address all day-to-day support needs, taking care of the unforeseen.


Specialist Knowledge 

Andile has access to specialised trade and treasury knowledge across all vendor platforms. Our combination of software and business understanding means that we can provide the solutions best suited to your business all while ensuring good turnaround times.

Lower Cost

Andile’s Service Desk solution delivers substantial overhead cost reductions to clients, which allows them to focus on their core business, directing customer IT budgets to areas where it is needed most, lowering your Total Cost of Ownership.

Risk Mitigation

Our proactive management and monitoring of the bank’s Treasury system ensures high availability and no service level disruptions. This leads to a reduction in the average amount of issues logged, translating into greater customer/employee satisfaction. All fixes go through a strict testing process with a skilled, resourceful team that understands your business.

Enhanced Operational Efficiency 

Customer experience is vital in a professional environment where high service standards are expected. Reduce the back and forth between your business and its customers, helping you Acquire, Retain and Grow the value of your customer base.

Trend Analysis

Our service desk uses metrics available to identify processes that can be optimised or automated. Our Andile team updates your business frequently, aligning the reports to your requirements with the correct metrics.

Agile Contracting

Andile adapts its support model and strategy to meet its clients’ needs. Offering a tiered model, our service offering also includes enhancements and small project needs.

What clients say about our service

Other Run the Bank Offerings

Adenza’s Calypso Platform offers end-to-end trading, treasury, risk management and regulatory solutions. Calypso releases maintenance upgrades monthly, increasing the need for businesses to constantly ensure that they are on the latest release, so they can reap the full benefits of the software. Explore more

The Financial and Capital Markets technology landscape is a complex and specialised environment, and the required skills and costs to maintain it continue to increase. Explore more

Other Service Lines

of Excellence

Servicing the top global Trade and Treasury vendor systems used by our global Banking clients…

the bank

Services to help Banks run their Trade and Treasury units more effectively and reduce TCO.

the bank
Specialist Services to streamline Banks’ infrastructure and operations and achieve a higher ROI.
Andile’s continuously invests to ensure that we develop, and implement, world class standard project delivery practices to ensure quality and speed of delivery for our clients.